Edward L Yet

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Verified Reviewer
| map-marker Quezon City, National Capital Region

SANRICO are scam artists

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I ordered some router bits in Nov. 2023 and as of Jan 2024 I still have not received my paid for order. Customer service lies to you by blaming USPS for delays and lost orders. I confirmed with USPS that they never sent my order. I've contacted their customer service team numerous times for a refund and no reply.
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Loss:
$60
Cons:
  • No products and no refunds

Preferred solution: Full refund

User's recommendation: SANRICO is a total scam...STAY AWAY

1 comment
Guest

Going through the exact same nightmare dealing with these thieves.

Ryan loks

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Quezon City, National Capital Region

Stole my money

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Sanrico - Stole my money
Updated by user Aug 31, 2023

Still no response from this SHADY Company. Please stay away from them it's obviously a scam.

Original review Jul 30, 2023
I have purchased a few things from them , ok quality. This time I downloaded their Diy woodworking plans. It was $20.00. I was supposed to receive a download, which I did but they were not plans in the least bit. It was literally a few pictures of the end product with size measurements. I reached out several times , with no reply except the auto-bot " James " saying the team would be in touch with me in 1 business days. Well this was well over a month ago. I will be happy to give these so called "plans" to absolutely anyone who wants them = free of charge, so nobody else gets s aimed by this Company!
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Loss:
$20
Pros:
  • No pros
Cons:
  • Everything about them is literally a con they are con artists

Preferred solution: Full refund

User's recommendation: Stay away ! Please they are a Scam.

Paula M Plz

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Verified Reviewer

I am not going to join for a monthly fee

Updated by user Oct 25, 2023

No response

Original review Sep 23, 2023
The tools are great but with no included instructions for use you are a rip.off!! I would not receccomd your products when instructions for to use are not included. Am not paying monthly fee just to get your products. This is a rip off even though they may be good products you hurt your company when you do not enclose information for how to use your products!!!
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Pros:
  • Good product
Cons:
  • No instructions

Preferred solution: How to use instructions with the product and not pay a monthly fee. I bought the glass cutting dice setbof . Made of glass jade crystal. Use it on an angle grinder. DIRECTIONS NEED TO BE INCLUDED!!!!!

User's recommendation: Only buy if you can figure out on your own how to use their priductd!!!!!

Paula M Plz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No instructions for how to use your priduct

Bought the glass cutting disc's. Want to use safely but you don't give any instructions unless I pay a monthly fee That is a rip off!!! In the past Ibgot the metal ball for removing wood. Hadbto go to Home Depot. They went online and told me the adapter I needed to order to go from metric to standard.!!!
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Cons:
  • You are a rip off when no instructions with product

User's recommendation: Don't buy anything. You have to figure out for yourself how to use the product or pay monthly fee to.find.put!!!!!!!!!!

Anonymous
map-marker Winona, Minnesota

Ticked at this entire company

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placed an order for router bit and have not rec.d yet from Nov 30. Product was paid for at order and has been released from card same time I have tried ttheircustomer service numbers . You should try the two numbers given and not either one is operational. I have tried everyway i can think of with results of shipping in progress to having not left yet or no record. I have a tracking # as well as a order number but no results I can count on. I have asked to please help me with no results HELP!!!
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User's recommendation: watch out for Sanrico

Larry H Dje

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

14904

my order shows it was shipped bot no other info from ups or other Order # is14904 ups # is 940553****544003****009 Please help!!! phpne is 507-458-**** Thanks soo very much
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Preferred solution: Deliver product or service ordered

Robert D Avy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Aracatuba, Sao Paulo

Missing printed materials?

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Sanrico - Missing printed materials?
Ordered magic table print out which so far is great, but also ordered pattern for bottle box and only received a simple diagram. No hardware list,woodworking plan, cutting diagram, or detailed instructions. It appears to be very difficult to assemble from what I have received. Am I missing something?
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Pros:
  • Very likable designs
Cons:
  • Difficult to follow

Preferred solution: Hardware list, woodworking plan,cutting diagram, detailed instructions

Anonymous
map-marker Bellevue, Washington

No directions included on how to use the product.

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Have talked with customer service about getting directions for use. Was directed to having to pay for a subscription or something like that. Just want directions for using the glass cutting discs that I purchased.
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User's recommendation: Asked for directions to be included

Anonymous
map-marker Ridgeway, Ohio

No one Will answer my emails

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Haven't heard from anyone yet as to why I haven't seen my order as of yet had to buy from another buyer to be able to get my projects done for my customersdont buy from this company you probably won't get your order and no one will talk to you
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User's recommendation: Do not buy from this company

Robert R Ehz

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Verified Reviewer
| map-marker Boulder, Colorado

Trying to buy the hole drills for metal etc. your website is difficult to navigate. For example: could not find the 50% discount code, and unsure about the total charge for the hole set.

See above. Also, why cannot speak directly with customer service to place the order so that the total amount can be confirmed?
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Preferred solution: Clear understanding of amount that will appear on my credit card, and help in placing the order. Thank you

Anonymous
map-marker Chicago, Illinois

No Service, No Contact!! I reached out to you on May 30th with " Where's my Order", you teplied that your checking on it & will get back to me "2 business Days". Now it's June 8th & still no answer fr

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order thru you guys before & had to wait and wait and wait...now I'm still eaiting for this order..Now I'm still waiting, and waiting
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User's recommendation: undecided

Colleen H Bxz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Took a month to get part

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Before they would order my parr they wanted me to write a review of their company and to include all 5's. I thought that was strange so i didn't do it and ordered the part i needed anyway. That's probably why it took so long to get here. watch out for them. beware.
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Preferred solution: Nothing

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